HID formally notifies all support subscribers of End of Life dates. HID notifies customers at support contract renewal of any price changes or support-level changes. Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability.Technical Support: Available on a commercially reasonable basis only.Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.Hot Fixes are created only for critical security issues. Sustaining Engineering: No Upgrades, Updates, or Service Packs created.Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes can be created for new functionality and/or bug fixes.Įnd of Sales - Limited Sustaining Support.Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes.We apply the following support coverage to the different product life cycle phases: HID provides General Availability for all its products from the date of market availability until the product has been withdrawn from the market. HID® is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced.
